We had two problems we needed to have addressed: Macbook with a missing "x" and my son's iPod (that had obviously been stepped on), which needed a new screen.
Initially I was put off by the fact one the reps said we needed to make an appointment -- one for the iPod, one for the Macbook. The fact I had three kids in tow put me in a frame of mind that I didn't want to wait, period. Just tell me how much these things are going to cost to repair so we can get this done!
But these things needed to happen, so I made an appointment for the Macbook, for about 30 minutes after we stepped into the store. (It would have been more than an hour later for an appointment for the iPod; son would have to make arrangements for later.) When we came back, the "Genius" handled the repair on the spot. He brought out an "x" and using a multi-tool obviously tailor made for these kinds of repairs, snapped the key into place within a couple of minutes.
No charge!
